✉ Service@FlatFair.com ☎ (844) FlatFair (352-8324)

Frequently Asked Questions

When can I expect delivery?
Usually you can expect to receive your order in about 1-2 weeks. Larger items and remote addresses may take longer to arrive. You will receive a shipment confirmation with tracking information as soon as your item(s) leaves the warehouse. You can also track your package in My Account.

What countries and States do you ship to?
We ONLY ship to the 48 continental states of America. We do NOT ship to Canada and Hawaii and Alaska, military addresses, PO boxes and other US territories.  

Do you have a physical store?
NO, we only have a warehouse which locates at 4400 Temple City Blvd Unit C. El Monte, CA 91731. It's for Will Call.

What about assembly?
Much of our furniture are assembled or semi-assembled. The assemble of those furniture could range from easy, medium, and very rarely, professional assemble is required. All necessary tools are normally included in the furniture hardware. All the furniture also provide a assemble instructions in the package. Powered tool will make your assemble job easier and faster.

When does my credit card get charged?
Your credit card will get charged 24 hours after you place your order. 

What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.

You sell the furniture in set, Can I buy only part, instead of the whole set?
Mostly Yes.

Most items can be purchased separately. Just email us at service@flatfair.com or call 844-352-8324 with the SKU #, we will quote you an individual piece price with shipping fee.

Are all of the furniture made of solid wood or genuine leather?
Yes and No.

We describe the material of the furniture in detail for each style. Solid wood and genuine leather are major materials building furniture, but plywood, vinyl and fiber board are also used in various extent in some items.

Can I see and touch the furniture before I make the purchase?
Mostly NOT.

Due to the number of style, color and size, we cannot display all of them for physical touching and feeling of the material. We agree this is your little sacrifice in exchange of the low price. We just want to assure you that we are an veteran in furniture business and we choose only the best quality product in the price level to sell. We have full confidence on the products we sell.

Can I choose a different color or size not mentioned in FlatFair.com? Do you custom make furniture?
No. We do not custom make furniture. We are authorized dealers for the furniture manufacturers which are mostly volume makers and they do not custom make furniture either. We have listed all the colors and size available in FlatFair.com already.

Can I disassemble the furniture if I want to move the furniture to a new location?
Yes and No.

You can disassemble some furniture, like most bed rails and headboard, dresser mirror, dining table legs, entertainment center top bridges, etc. which are assembled with removable screws when you move the furniture. Other furniture, like computer desk, book shelf, is assembled permanently with glue and non-screws. You normally cannot disassemble this kind of furniture and reassemble them again.

What is the Cancellation Policy?

Please go to our Return Policy 

What is the Return Policy?

Please go to our Return Policy 

 What is the Exchange Policy?

Please go to our Return Policy