✉ Service@FlatFair.com ☎ (844) FlatFair (352-8324)

Shipping Policy

How Orders Are Shipped

Depending on the size of the items, the following shipping method will be used. Please note that our standard shipping refers to Parcel Services or Truck Freight unless specified otherwise in the product description.

  • Standard Shipping: Parcel Services
    The selected parcel service (UPS, DHL, FedEx, or USPS) delivers your merchandise to your home or place of business and places it at the front area of your workplace or front door of your home. This service has weight and cube restrictions and not all of our items can move in this manner.
  • Standard Shipping: Truck Freight/Common Carrier
    Most of the furniture we sell are simply too big or too heavy for a regular Parcel Services to handle. A trucking company (or commonly known as a common carrier) is the delivery method of choice for furniture. The carriers will only unload the furniture to the curbside or to the back of the truck. They will only deliver during business hours between 8am to 5pm Monday to Friday by appointment. Please make sure that you have adequate help to move the furniture.
  • Inside Delivery
    Inside delivery is an extra service that will deliver the furniture inside your home but will not include any assembly. This service is available for an additional fee on most occasions. Please email us at service@FlatFair.com for details.
  • White Glove Delivery
    White glove delivery is an extra service that will deliver and set up your new furniture for you. This service is available for an additional fee on most occasions. Please email us at service@FlatFair.com for details.


Inspecting the Item During Delivery

Please note that you do need to inspect the boxes when receiving the merchandise.
If the box is damaged and it is not noted on the delivery receipt, we will not be responsible to replace or fix the merchandise.

All of the items that we sell are brand new in the box and packed well when leaving the warehouse.
Please view the typical packaging of the items when leaving the warehouse.

Please note the box is in excellent condition
without any dents
 
 
Stacked items on the pallete before wrapping.
Note that the boxes are in good condition
 
 
Wrapped items on pallete ready for shipping!

For Standard Shipping
Please INSPECT the cartons (packaging) of your new furniture upon delivery of your order. If you notice any slight damage to the packaging that you think might not affect the furniture, please MARK it in the receipt or bill of lading with a clear description of the nature of the damage. If the cartons are severely damaged, please refuse the shipment and make a notation on the freight bill that there were visible damages. Your signature on the receipt is your acknowledgment that your merchandise is satisfactory and delivered as ordered. In the event that you order arrives damaged or if you have any concerns regarding any aspects of the delivery, please email us immediately at service@FlatFair.com for on-site resolution.
Please note that you do need to inspect the boxes when receiving the merchandise. If the box is damaged and it is not noted on the delivery receipt, we will not be responsible to replace or fix the merchandise. Please keep the original box/packaging since it is required for us to process the claim.
Please view some of the examples below:
 
 
Please note the box has some dents. Most of the time, the content is fine however you DO NEED to mark this on the delivery receipt.
 
 
Damaged box. This is probably something that needs to be refused or at least noted in the delivery receipt that the box has some major damage.
 
 
Another example of damaged box. This is probably something that needs to be refused or at least noted in the delivery receipt that the box has some major damage.

Below is a sample of the correct way to sign for damage:
 

For Inside Delivery or White Glove Service
The inside delivery and white glove service will open the box(es) and place the item(s) in the room of your choice. Please INSPECT the condition of the item(s) and note any issues in the delivery receipt. Your signature on the receipt is your acknowledgment that your merchandise is satisfactory and delivered as ordered. In the event that you order arrives damaged or if you have any concerns regarding any aspects of the delivery, please email us immediately at service@FlatFair.com for on-site resolution.

Contact Us:

Phone: 844 FlatFair (352-8324)

Email us at service@FlatFair.com